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We recommend you login prior to your scheduled visit time to go through the Hardware Verification wizard. This will ensure your hardware is working properly and your internet connection is fast enough to conduct a visit.

For technical problems, please check our FAQs or user's guide.

 

Technical issues related to personal computers, headphones and web cameras not addressed in the FAQs or user's guide should be resolved with your personal technical support resources or with the manufacturer of the device(s).

Contact the facility at which you are trying to connect for issues related to the availability of visits or a specific visitor.

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