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REFUND POLICY

Your credit card will be charged when you reserve a visitation time slot at a detention facility. This fee is NON-REFUNDABLE.

In certain circumstances (such as the unavailability of the website) the correctional facility may grant you a Substitute Reservation Code that will enable you to reserve a future visit at no additional cost. The decision of whether or not to grant a Substitute Reservation Code is made by the correctional facility.

Technical difficulties or other problems with your computer equipment or your internet service, including, but not limited to, lack of sufficient bandwidth, microphone malfunctions, or camera malfunctions, or personal scheduling problems, that prevent you from conducting a scheduled visit WILL NOT entitle you to receive a Substitute Reservation Code.

IPWebVisitor™ does not issue Substitute Reservation Codes. Substitute Reservation Codes are issued in the sole discretion of the management of the correctional facility at which your visit was scheduled. To request a Substitute Reservation Code from the correctional facility, click here to log in, then select “Request Substitute Reservation Code”.

 

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